Article 1 - Designation of the seller
The website https://limitedresell.com/en/ is published by SAS KELMAN GROUP, with capital of EUR 1,114.86, whose registered office is at - 40 Avenue Sainte Marguerite, 06200 NICE, registered in the NICE Trade and Companies Register under number 884 513 961. SIRET number: 88451396100018. Number T.V.A FR01884513961.
Article 2 - General provisions
2.1. Object
The general conditions of sale (the “GCS”) are applicable to all products on sale on the website of Limited Resell whose access is free and open.
2.2. Scope of application
The General Terms and Conditions govern the online sales contracts for the Seller's products to buyers who are Consumers, understood as natural persons acting for personal purposes (the "Consumers") and constitute, with the online order, the paper and/or electronic documents formalizing the distance sales contract between the parties, to the exclusion of all other documents.
2.3. Availability and mandatory nature
The General Terms and Conditions are made available to Consumers on the Website for free consultation and as part of the order process.
The General Terms and Conditions are binding on the Consumer who acknowledges, by placing an order, having read and accepted them before placing an order.
Validation of the order by its confirmation constitutes acceptance of the General Terms and Conditions in force on the day of the order, the conservation and reproduction of which are ensured by the Seller in accordance with Article 1127-2 of the Civil Code.
Article 3 - Products
3.1. Features
The products offered for sale on the Website are subject to a description. The photographs are not part of the offer provided that they are not misleading. The offer of sale is made subject in particular to the article 6.3.
3.2. Availability
In the event of unavailability, the Seller shall inform the Consumer and may offer an exchange, credit or refund (within fourteen days). The Seller shall not be liable for any cancellation compensation.
Article 4 - Gift cards
E-gift cards purchased on our site are neither refundable nor exchangeable. In the event of a return or withdrawal on an order paid with an e-gift card, a credit will be automatically generated and available for the purchase of products on our site.
Article 5 - Prices
5.1. Selling price
In accordance with Article L. 112-1 of the Consumer Code, the sales prices are indicated, for each of the products appearing in the electronic catalogue, excluding delivery and transport costs mentioned before validation of the order and invoiced in addition. The total amount due by the Consumer is indicated on the order confirmation page of the Website (See Article 6 below).
5.2 Value Added Tax (VAT)
In accordance with the applicable provisions, depending on the supplier, the product ordered may be:
- subject to a special regime, under Article 297 A of the General Tax Code (CGI) and Community Directive 2006/112/EC. Under this regime, Value Added Tax (VAT) on margin is applied. Consequently, the price displayed on the invoice is stipulated as All Taxes Included (TTC). In this case, since VAT is calculated only on the margin made when selling the product, this VAT will not be mentioned on the invoice.
- subject to ordinary VAT. In this case, the applicable VAT rate will be determined in accordance with the laws in force according to the VAT percentage of the customer's country.
In case of export, that is to say when the customer's country is located outside the European Union, no Value Added Tax (VAT) will be applied or mentioned on the invoice.
It should also be noted that an order may be divided into several invoices if it includes several items, each invoice being issued based on the products shipped.
Customers will have the opportunity to consult the final prices of the products at the time of placing the order. This price will be the one that will appear on the invoice issued.
It is important to specify that our site is exclusively intended for sale to individuals. Consequently, each invoice issued is considered final. It is not possible to issue an invoice excluding tax (HT) for professional customers, because the sale of our products is reserved for individual customers. By placing an order on the site, the consumer is therefore deemed to be an individual and not a commercial entity.
VAT not applicable - Article 297 A of the CGI and Community Directive 2006/112/EC - Special regime.
5.3. Costs
The Consumer will be able to find out about the delivery costs at the time of the order, once the country of the delivery address has been entered as well as the selected carrier. For orders shipped in several times, the shipping costs will be charged only for the first shipment. Subsequent shipments will not be subject to additional shipping costs, unless otherwise agreed between the buyer and the seller. If an order is cancelled before any shipment, the shipping costs will be refunded in full to the buyer. The cancellation must be confirmed by the seller for the costs to be refunded. If at least one product in the order has been shipped, the shipping costs will not be refunded, even partially, in the event of cancellation or return of the other items in the order. In the event of delivery outside the European Union, potential customs fees may apply at the time of delivery by the carrier. The Seller does not bear any customs fees. Regarding the costs of payment in several times, you can refer to the article 8.3. Payment in several installments Alma
Article 6 - Offer
6.1. Spatial scope of the online sales offer
The online sales offers presented on the Website are open to all Consumers.
6.2. Duration
The online sales offers presented on the Website are valid, unless a specific duration is indicated, as long as the products appear in the electronic catalogue and within the limits of availability.
6.3. Acceptance
The Consumer's acceptance of the offer is validated, in accordance with the double-click procedure, by confirmation of the order, as follows.
Article 7 - Order with payment obligationt
7.1. Steps for concluding the contract
To place an order, the Consumer can do so in “guest mode” or by creating a customer account (by email or via social networks).
The Consumer fills the virtual basket by selecting the desired products, then clicks on the “order” button on the icon representing the virtual basket.
The Consumer completes the information, addresses
The Consumer chooses the delivery method (delivery terms and cost)
The Consumer chooses his method of payment
The Consumer accepts the General Terms and Conditions by placing his order by clicking on the “order” button, thus forming the contract.
7.2. Order modification
Any modification of the order by the Consumer after confirmation of the order is subject to acceptance by the Seller.
The Seller reserves the right to make modifications to the product ordered which are linked to technical developments under the conditions provided for in Article R. 212-4 of the Consumer Code.
Regarding the terms of order modification, the Consumer can refer to article 7.3 b).
7.3. Order validation - reserve
The Seller reserves the right to refuse any order for legitimate reasons and in particular if the quantities of products ordered are abnormally high for buyers with the status of Consumers.
The Seller reserves the right to cancel any order for legitimate reasons and more particularly in the event of a technical problem, an abnormally low price, in the event of unavailability of a product or a Consumer with whom there is a dispute relating to the payment of a previous order.
The Seller reserves the right to cancel any order for legitimate reasons and in particular in the event of a payment anomaly reported by a payment provider or suspected fraud.
7.4. Acknowledgement of receipt of order
The Seller acknowledges receipt of the order electronically.
Article 8 - Contract
8.1. Conclusion
The sales contract is formed at the time the Consumer sends confirmation of his order, unless the order is refused as referred to in Article 6.3.
8.2. Archiving and proof
The archiving of communications, purchase orders and invoices is carried out on a reliable and durable medium in order to constitute a faithful and durable copy in accordance with Article 1366 of the Civil Code and Article L. 213-1 of the Consumer Code. These communications, purchase orders and invoices may be produced as proof of the sales contract.
8.3. Resolution
The order may be resolved by the Consumer by registered letter with acknowledgment of receipt or by writing on another durable medium in the event of:
- (a) delivery of a non-compliant product ;
- b) late delivery: delivery time exceeding 30 days
The Seller will reimburse the sums paid within fourteen (14) days.
Article 9 - Payment
9.1. Due date
The price is payable in full upon ordering, with the exception of payments in installments or “Pay Later”. The Consumer is free to consult the T&Cs of the payment providers on their respective websites at any time.
Excluding amounts paid which are refunded in the event of unavailability of the product ordered under the conditions set out in article 3-2.
Payment is made immediately upon ordering via the available payment methods, with the exception of “Pay Later” and the rest of the due dates for payments in several installments.
9.2. Payment security
The Website has an online payment security system allowing the Consumer to encrypt the transmission of their banking data.
The Website indicates the accepted payment methods.
9.3. Payment in several installments Alma
Multiple payments are managed by the payment provider Alma.
In the event of cancellation or refund of the order, the transaction costs will be deducted from the amount refunded to the customer.
By placing an order via the Alma payment method, the customer accepts the terms of use of getalma.eu:
The Seller offers its Customers Alma's credit service for the settlement of their purchases and the execution of the payment. This is conditional on the Customer's acceptance of the General Terms and Conditions or the credit agreement proposed by Alma.
Any refusal by Alma to grant credit for an order may result in the cancellation of the order.
Payment in three or four installments is available through our partner Alma. Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.
Purchase amount: Only purchases between €100 and €2,000 are eligible for payment with Alma.
Fees: When paying in installments with Alma, 100% of the shared costs are the responsibility of the Customer, the exact costs are displayed during the ordering process.
Alma is a telepayment manager and issues an electronic certificate that will serve as proof of the amount and date of the transaction in accordance with the provisions of Articles 1316 et seq. of the Civil Code. Any termination of the General Terms and Conditions binding the Seller and the Customer shall result in the termination of the General Terms and Conditions or the credit agreement between Alma and the Customer.
9.4. Retention of title clause
The Seller remains the owner of the products until full payment of the price.
Article 10 - Delivery, returns, exchanges, cancellations and order modifications
10.1. Delay
The Consumer may apply article 8.3 b).
10.2. Delivery terms
The Consumer is free to select the carrier of their choice when placing the order.
Home delivery is defined as the direct delivery of the product to the Consumer at the address indicated or to the caretaker, neighbor, or nearby collection point in the event of absence.
Delivery to a relay point is defined as the direct delivery of the product to the relay point selected when placing the order online.
When an order contains several items, shipping may be done in several times according to an explicit request from the buyer or at the seller's choice depending on the immediate availability of the products.
Available carriers are indicated at the time of ordering according to the country of delivery of the order.
Some carriers may be temporarily unavailable.
It is the Consumer's responsibility to check the condition of the delivered product in the presence of the delivery person and, in the event of damage or missing items, to make reservations on the delivery note or on the transport receipt, and possibly to refuse the product and notify the Seller.
If the package is returned to the sender because the address provided by the Consumer is incomplete or incorrect, the reshipping costs will be borne by the Consumer.
If the package is returned to the sender because the Consumer did not collect the package within the time indicated, the reshipping costs will be borne by the Consumer.
In the event of delivery outside the European Union, any potential customs charges will be borne by the Consumer.
If the package is returned to the sender and received by the sender because the address provided by the Consumer is incomplete/incorrect or the Consumer has not collected the package within the time frame specified by the carrier, then:
The Consumer has 30 calendar days from the date of delivery/attempted delivery by the carrier to request a refund.
The Consumer has 90 calendar days from the date of delivery/attempted delivery by the carrier to request a reshipment of the package, at the Consumer's expense.
Once the 90-day period has passed, the Products will become the property of the Seller. The Seller will then be free to dispose of them, including by donating or destroying them.
If the order is returned to the sender (the Seller) for any reason, including incomplete or incorrect addresses, or if the customer has not collected their package within the time limit set by the carrier, the package will be considered a "return to sender." If the customer wishes to be refunded or receive a credit note, the Seller will deduct a fixed amount of €20 from the corresponding refund to cover return shipping costs. The initial delivery costs will not be refunded.
10.3. Delivery and transfer of risk
The risks of loss or damage to the goods are transferred to the Consumer at the time he, or a third party designated by him, takes possession of the goods.
The product, which is delivered to the Consumer by a carrier chosen by the Consumer, travels at the Consumer's risk from the time it is handed over to the carrier.
10.4 Return conditions
The returned product must be like new, without any signs of wear, in its original packaging intact, with the badge sealed Limited Resell hung and showing no signs of wear.
If the product has accessories and attached tags, they must be present and still attached when returned.
No returns will be accepted if the product has signs of use or if the product does not correspond to the one originally ordered.
Please use a shipping carton so that the product and its packaging are not damaged during return transport.
The product must be returned within 14 days.
Returns are made via the return portal: https://limitedresell.com/en/returns
10.5 Return for refund or voucher
The returned product must comply with the conditions set out in the article 10.4. The return request must be made electronically via the return portal, within 14 calendar days from receipt of the order. The return form is automatically sent by email and can be downloaded from the customer area. This form is automatically pre-filled, and the customer does not have to fill in anything; they simply have to place it inside the return package.
For customers located in the European Union, the return slip is automatically generated via our return portal to facilitate the return process. However, for customers located outside the European Union, they must ship the return package at their own expense to the address provided on the return form. In this case, the return costs are the responsibility of the Consumer. The Consumer must complete the CN23 customs form. The choice of mode of transport and the associated risks are the responsibility of the Consumer. The Seller declines all responsibility in the event of loss or damage to a return package.
In the case of a voucher:
The voucher corresponds to a customer credit generated by means of a promotional code valid for 1 year after its creation.
The voucher generated by the Seller does not include the delivery costs paid by the Consumer indicated on the order invoice.
In the case of a refund:
The refund does not include the delivery costs paid by the Consumer indicated on the order invoice.
The refund does not include any potential customs fees paid by the Consumer at the time of delivery.
The refund will be made automatically via the payment method used when the Consumer placed the order, within 14 days once the product has been received and checked.
In the event of payment via Alma, see the terms and conditions provided in the article 9.3.
10.6 Cancellation
The order cancellation request must be made electronically via the cancellation portal: https://limitedresell.com/en/returns
The cancellation request is possible as long as the order is at the “order confirmed” or “in progress” stage. If the order is already in the logistics process, handover to the carrier, shipping, the Seller may no longer be able to cancel the order. The Consumer may refuse the package from the carrier upon delivery or return it once delivery has been made.
In the event of payment via Alma, see the terms and conditions provided in the article 9.3.
10.7 Products not eligible for returns and cancellations
Certain products cannot be returned or cancelled, in accordance with our business policy. This includes, but is not limited to the following products:
- Sonny Angels Figures: Due to the random nature of Sonny Angels figures, we do not accept returns on these products. Each figure is sealed, and its contents are unknown until opened, ensuring a unique experience with every purchase.
- Underwear and socks: For hygiene reasons, we do not accept returns for socks, underwear, and other similar items.
- Air Force 1 customized: Due to the customization of the Air Force 1, We do not accept returns or cancellations for these products. Each pair is modified upon request at the time of order, ensuring a unique and bespoke creation.
- Certain options: see the terms and conditions provided in Article 11 – Service options and responsibilities.
10.8 Delivery complaints and disputes
Reporting non-receipt or delivery problem:
The customer has a period of 15 calendar days from the estimated delivery date of the package to report any non-receipt or problem concerning the delivery. After this period, no complaints will be taken into account, except in exceptional and justified circumstances.
Any claim regarding a defective, broken, faulty or any other problem product must be accompanied by an unboxing video, filmed from the opening of the package to the complete unpacking of the product.
Provision of documents required to open the file:
After reporting a problem or non-receipt of a package, the customer must provide, upon request from the e-retailer, the documents necessary to open the file (such as a sworn statement of non-receipt, tracking copies, etc.). The customer will have a period of 7 calendar days from the date of the e-retailer's request to send these documents. In the event of failure to comply with this deadline, the e-retailer reserves the right not to process the claim request.
Complaint processing:
Once all the necessary documents have been received within the specified time frame, the e-retailer will process the customer's request as soon as possible and will endeavour to offer an appropriate solution, in accordance with the legal provisions in force.
Article 11 – Service Options and Responsibilities
11.1 Waterproofing option:
The consumer can choose the waterproofing option for their product before shipping. This service consists of applying a waterproofing product to the purchased product. The price of this option is indicated in the shopping cart when adding the option.
Disclaimer: Although this service is carried out with care, Limited Resell does not guarantee that the product will be 100% waterproof. By choosing this option, the consumer acknowledges that waterproofing may slightly change the appearance of the product (color, texture, etc.) and that Limited Resell declines all responsibility in the event of aesthetic modification or total ineffectiveness of the waterproofing.
Cancellation and refund: The waterproofing option is neither cancellable nor refundable.
11.2 Option to extend the return period:
The consumer has the option to opt for an extension of the return period, increasing it from 14 days to 60 calendar days from receipt of the product. The price of this option is indicated in the shopping cart when adding the option. This option is irrevocable upon confirmation of the order. By opting for this extension, the consumer remains subject to the same return conditions stipulated in Article 9, with the exception of the extended duration.
It is expressly agreed that, although the option to extend the return period is neither cancellable nor refundable, the purchased item on which this option has been added remains, however, subject to the usual conditions of return and cancellation. Only the option to extend the return period may not be subject to cancellation or refund.
11.3 Gift Tote Bag Option:
The consumer has the option to add a gift Tote Bag to his order. The price of this option is indicated in the basket at the time of adding the option.
Article 12 - Legal guarantee of conformity and guarantee of hidden defects
12.1. Consumer information
It is recalled that all products supplied by the Seller benefit from the legal guarantee of conformity provided for in Articles L. 217-4 et seq. of the Consumer Code or the guarantee of hidden defects provided for in Articles 1641 to 1649 of the Civil Code.
12.2. Implementation of the conformity guarantee
In accordance with Article L. 217-4 of the Consumer Code, "the Seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been placed on him by the contract or has been carried out under his responsibility."
In accordance with article L. 217-5 of the Consumer Code “To comply with the contract, the good must:
1/ Be suitable for the use usually expected of a similar good and, where applicable:
correspond to the description given by the Seller and possess the qualities that the latter presented to the buyer in the form of a sample or model ;
present the qualities that a buyer can legitimately expect in view of the public statements made by the Seller, by the producer or by his representative, in particular in advertising or labeling ;
2/ Or present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the Seller and which the latter has accepted.
In accordance with Article L. 217-12 of the same code: “The action resulting from the lack of conformity is prescribed by two years from the delivery of the good.”
When acting under the legal guarantee of conformity, the Consumer: benefits from a period of two years from the delivery of the goods to act; can choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code; is exempt from providing proof of the existence of the lack of conformity of the goods during the twenty-four months following delivery of the goods.
In accordance with Article L. 217-16 of the same code: "When the buyer asks the seller, during the course of the commercial guarantee granted to him upon the acquisition or repair of a movable good, for a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the request for intervention by the buyer or from the provision for repair of the good in question, if this provision is subsequent to the request for intervention".
12.3. Implementation of the guarantee of hidden defects
In accordance with Article 1641 of the Civil Code, "The Seller is bound by the guarantee for hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them."
In accordance with Article 1648 of the Civil Code, “The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.”
The Consumer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code. In this case, he may choose between the resolution of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.
Regardless of the commercial guarantee, the Seller remains bound by the legal guarantee of conformity mentioned in Articles L. 217-4 et seq. of the Consumer Code and that relating to defects in the item sold, under the conditions provided for in Articles 1641 to 1648 and 2232 of the Civil Code.
Article 13 - Right of withdrawal
13.1. Conditions, deadline and terms of exercise
You will have the right to withdraw, without giving any reason, within fourteen (14) days from receipt of the product. The returned product must comply with the conditions set out in Article 9.4 and be made within 14 days of notification to the Seller of the Consumer's decision to withdraw.
To exercise the right of withdrawal, you must notify us by registered mail to the following address: KELMAN GROUP, 40 Avenue Sainte Marguerite, C/O AFJ, 06200, Nice or by e-mail to the following address: [email protected].
Model withdrawal form located at the bottom of the page, in Appendix 1.
The refund, exchange or credit for the returned Product(s) will be carried out by the Seller under the conditions of ARTICLE 9 - DELIVERY, RETURNS, EXCHANGES, CANCELLATIONS AND ORDER MODIFICATIONS.
13.2. Effects
In the event of withdrawal, we will reimburse you for the order, with the exception of delivery costs, without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw / day on which we receive your return of the product.
We will make the reimbursement using the same means of payment as you used for the initial transaction.
In order to exercise the right of withdrawal, the product must be the same as the one initially sent, in like-new condition, showing no signs of wear, in its original packaging intact, labels attached and with all original accessories.
13.3. Return – return costs
In the event of withdrawal, the Consumer shall bear the costs of returning the products. The choice of mode of transport and the associated risks shall be borne by the Consumer. The Seller declines all liability in the event of loss or damage to a returned package.
Article 14 - Intellectual property
Any reproduction or distribution of the elements, without prior written authorization from the publisher, exposes offenders to legal proceedings.
Article 15 - Processing of personal data
The Seller collects and processes the personal data of Consumers for the following purposes: (i) operations relating to the day-to-day management of customers concerning contracts and orders, (ii) the provision of products and services on the Website, (iii) the management of returns, exercise of the right of withdrawal, (iv) the management of payments, invoicing, unpaid debts and disputes.
Consumers who do not wish to provide the information necessary for the use of the services offered by the Website and, where applicable, necessary for the creation of a personal space, will not be able to use the services offered by the Seller or place an order on the Website.
In accordance with the Data Protection Act, you have the right to access, rectify and, subject to the legal provisions applicable to the matter, delete data concerning you, the data controller being KELMAN GROUP.
If you have previously accepted it, you may receive marketing emails or SMS from the Seller from which you can unsubscribe, for emails, by clicking on the unsubscribe link at the bottom of each email received and for SMS by clicking on STOP in each SMS received. It is also specified that the customer who does not wish to be the subject of commercial prospecting by telephone can register free of charge on the Bloctel opt-out list on the Website bloctel.gouv.fr.
If you do not want your contact details to be reused for commercial purposes, please inform the department responsible for processing by email: [email protected].
Data consent information can be found on our privacy policy.
15.1. Use of personal data collected
The uses of your personal data are mainly as follows:
Access and use of the site ;
Verification and authentication of your data ;
Optimization of the layout and operation of the site ;
Managing the relationship with you ;
Sending commercial information and advertising messages, based on your browsing history, preferences and interests.
Data consent information can be found on our privacy policy.
15.2. Duration of storage of your data
Your personal information is kept for a period which may not exceed 3 years, unless:
You exercise, under the conditions provided below, one of the rights granted to you by law ;
A longer retention period is permitted or imposed under a legal or regulatory provision.
Data consent information can be found on our privacy policy.
15.3. Protection of your data
Access to your personal data is strictly limited to Limited Resell, authorized by virtue of their functions and bound by an obligation of confidentiality. However, the data collected may possibly be communicated to subcontractors contractually responsible for carrying out the tasks necessary for the proper functioning of the Site and its services as well as for the proper management of the relationship with you, without you needing to give your authorization. It is specified that, within the framework of the execution of their services, the subcontractors only have limited access to your data and have a contractual obligation to use them in accordance with the provisions of the applicable legislation on the protection of personal data. Apart from the cases set out above, Limited Resell undertakes not to sell, rent, transfer or give access to third parties to your data without your prior consent, unless required to do so for a legitimate reason (legal obligation, fight against fraud or abuse, exercise of defense rights, etc.). Data consent information can be found in our privacy policy.
15.4. Your rights over your data
In accordance with the applicable legal and regulatory provisions, in particular Law No. 78-17 of January 6, 1978, as amended, relating to information technology, files and freedoms and European Regulation No. 2016/679/EU of April 27, 2016 (applicable from May 25, 2018), you have the following rights:
Exercise your right of access, to know the personal data that concerns you ;
Request that your data be updated if it is inaccurate ;
Request the portability or deletion of your data ;
Request the limitation of the processing of your data ;
You object, for legitimate reasons, to the processing of your data ;
You object to or withdraw your consent to the use, by our services, of your contact details for sending our promotions and solicitations via emails, SMS messages, telephone calls and postal mail.
This right remains valid whether the information concerning you has been transmitted to us directly by you or by third-party partners to whom you have communicated it (in this case, you will need to click on the unsubscribe links provided in our SMS or emails or contact us under the conditions below).
These various rights must be exercised directly by email to the following address: [email protected]
For security reasons and to avoid any fraudulent request, this request must be accompanied by proof of identity. The proof will be destroyed once the request has been processed. Data consent information can be found in our privacy policy.
15.5. Cookies
You will find all information regarding cookies in our privacy policy.
Article 16 – Consumer mediation
16.1 Mediation for customers residing in France:
In accordance with the provisions of the Consumer Code, in the event of a dispute, the consumer has the right to have recourse free of charge to a consumer mediator with a view to the amicable resolution of the dispute between him and us.
Our consumer mediator is the Consumer Mediation Center of Justice Conciliators (CM2C).
The consumer can contact the CM2C at the following contact details:
Postal address: CM2C, 49 Rue de Ponthieu 75008, Paris, France
Phone: 01 89 47 00 14
Email address: [email protected]
Website: www.cm2c.net
Before contacting the mediator, the consumer must have first attempted to resolve the dispute directly with Limited Resell by a written complaint addressed to our customer service.
16.2 Mediation for customers residing in the European Union:
In accordance with Article 14 of Regulation (EU) No 524/2013, consumers residing in the European Union may also use the European online dispute resolution (ODR) platform to submit a dispute. This platform can be accessed via the following link: https://ec.europa.eu/consumers/odr.
This platform constitutes an online interface allowing disputes between consumers and professionals to be resolved out of court, in particular for purchases made online in the European Union.
Article 17 - Competent court
In the absence of an amicable agreement, the competent court will be that of the place of domicile of the defendant (article 42 of the code of civil procedure) or that of the place of actual delivery of the thing (article 46 of the same code).
Article 18 - Applicable law
This contract and the General Terms and Conditions governing it are subject to French law.
Appendix 1 - Withdrawal form
This form must be completed and returned only if the Consumer wishes to withdraw from the order placed on https://limitedresell.com/en/ except for exclusions or limits to the exercise of the right of withdrawal according to the applicable T&Cs:
For the attention of:
"Seller's Address"
"Seller's Postal Code"
"Seller's City"
I hereby notify you of my withdrawal from the contract for the sale of the property below:
Order date: ............................................................
Order number: .........................................................
Name of Consumer: ............................................................................
Consumer Address: ..................................................................
Signature of the Consumer (only if this form is notified on paper):
Updated on: 10/10/2024
