CONDITIONS
The return request must be made within 14 days of receiving your order. The returned product must be new, in its original, undamaged packaging and show no signs of wear. If the product has accessories and hang tags, they must be present and still attached at the time of return. We strongly recommend that you use a shipping carton, so that the product and its packaging are not damaged during the return transport.
TERMS OF RETURN
- Return for an exchange : Do you want to change your size or model? Make your request by e-mail, mentioning your order reference at [email protected] or by following the link below:
- Return for credit : Would you like to return your product and get credit in the form of a discount code for the value of the products ordered? This option is for you. Make your request by e-mail, mentioning your order reference at [email protected] or by following the link below :
- Return for refund : Do you want to return your product and get a refund? Make your request by e-mail, mentioning your order reference at [email protected] or by following the link below:
STATE OF RETURN
Once your return has been received at our premises, our team will check that the product complies with our returns policy.
If the return is accepted, we will proceed with a refund, credit note or exchange depending on the procedure chosen.
If the return is refused, we will contact you to reship the pair to the address of your choice, at your expense.